Privacy Policy

1. Who are we?

This website is owned by FLAWLESS CODE d.o.o., registered in the Slovenian Commercial Registry,  and with its registered office at Partizanska 13a, 2000 Maribor Slovenia.

 2. Information and consent

By accepting this Privacy Policy, the user (hereinafter referred to as the “User” or “Users”) is informed and gives his/her free, informed, specific and unequivocal consent for the processing of the personal data they provide through the website located at the URL [https://www.flawless-code.com/] (hereinafter referred to as the “Website”) are processed by FLAWLESS CODE, as well as the data derived from his/her browsing and any other data they may provide in the future.

The User must carefully read this Privacy Policy, which has been drafted in a clear and simple manner, to facilitate its understanding. The User is free to determine, on a voluntary basis, whether he/she wishes to provide FLAWLESS CODE with his/her personal data.

3.- Obligation to provide data.

The data requested in the forms of the Web are in general, mandatory (unless otherwise specified in the required field) to meet the purposes for which they are being collected.

Therefore, if they are not provided or are not provided correctly, they cannot be attended to, without prejudice to the fact that you may freely view the content of the Website.

4. To what end will FLAWLESS CODE process the User’s data?

According to the following purposes:

4.1. Data provided to finalize a purchase:

  • To manage, process, send and follow up purchases made.
  • To contact the User to finalize an order if he/she has saved his/her shopping cart or has saved products in his/her shopping cart without finalizing the payment process.
  • To carry out quality and satisfaction surveys.
  • To send personalized commercial correspondences to the User about FLAWLESS CODE, products and services, by electronic and/or conventional means, unless the User objects by checking the box provided for that purpose on the Website.
  • To create a commercial profile, using third party sources to offer the User products and services according to his/her interests, if the User gives his/her consent by checking the box provided for this purpose.
  • To carry out analyses on the use of the Website and to check the User’s preferences and behavior in order to improve communication with Website Users.

4.2. Data provided through out-of-stock product forms:

  • To inform Users of the availability of products in which they are interested, and which are out of stock.
  • To send commercial correspondences to the User by electronic and/or conventional means, about products and services (i) from FLAWLESS CODE, (ii) (ii) from companies of the FLAWLESS CODE d.o.o., group of companies to which FLAWLESS CODE belongs and, (iii) from other companies with which FLAWLESS CODE collaborates, if the User gives his/her consent to do so by checking the corresponding box.
  • To create a commercial profile, using third party sources to offer the User products and services according to his/her interests, if the User gives his/her consent by checking the box provided for this purpose.
  • To carry out analyses on the use of the Website and to check the User’s preferences and behavior in order to improve communication with Website Users.

4.3. Data provided through contact forms:

  • To manage, process and respond to requests, applications, incidents or queries from the User.
  • To send commercial correspondences to the User by electronic and/or conventional means, about products and services (i) from FLAWLESS CODE, (ii) from companies of the FLAWLESS CODE d.o.o., group of companies to which FLAWLESS CODE belongs and, (iii) from other companies with which FLAWLESS CODE collaborates, if the User gives his/her consent to do so by checking the corresponding box.
  • To create a commercial profile, using third party sources to offer the User products and services according to his/her interests, if the User gives his/her consent by checking the box provided for this purpose.
  • To carry out analyses on the use of the Website and to check the User’s preferences and behavior in order to improve communication with Website Users.

4.4. Data provided through collaboration forms:

  • To manage relationships with collaborators or influencers.
  • To create a commercial profile, using third party sources to offer the User products and services according to his/her interests, if the User gives his/her consent by checking the box provided for this purpose.
  • To carry out analyses on the use of the Website and to check the User’s preferences and behavior in order to improve communication with Website Users.

4.5. Data provided for sending the Newsletter:

  • To manage the subscription and/or cancellation of the Newsletter.
  • To send commercial correspondences to the User by electronic and/or conventional means, about products and services (i) from FLAWLESS CODE, (ii) from companies of the FLAWLESS CODE d.o.o., group of companies to which FLAWLESS CODE belongs and, (iii) from other companies with which FLAWLESS CODE collaborates, if the User gives his/her consent to do so by checking the corresponding box.
  • To create a commercial profile, using third party sources to offer the User products and services according to his/her interests, if the User gives his/her consent by checking the box provided for this purpose.
  • To carry out analyses on the use of the Website and to check the User’s preferences and behavior in order to improve communication with Website Users.

4.6. Data provided to receive discounts or to participate in promotions:

  • To manage and carry out the promotion, as well as to manage development.
  • To send commercial correspondences to the User by electronic and/or conventional means, about products and services (i) from FLAWLESS CODE, (ii) from companies of the FLAWLESS CODE d.o.o., group of companies to which FLAWLESS CODE belongs and, (iii) from other companies with which FLAWLESS CODE collaborates, if the User gives his/her consent to do so by checking the corresponding box.
  • To create a commercial profile, using third party sources to offer the User products and services according to his/her interests, if the User gives his/her consent by checking the box provided for this purpose.
  • To carry out analyses on the use of the Website and to check the User’s preferences and behavior in order to improve communication with Website Users.

5. What part of the User’s data will FLAWLESS CODE process?

FLAWLESS CODE will process the following categories of User data:

5.1. To finalize a purchase:

  • Identification data: first and last name and ID card.
  • Contact information: e-mail address, telephone number and postal address.
  • Transaction data of goods and services in FLAWLESS CODE: products and services acquired or in which the User shows interest.
  • Economic and financial data: bank card.
  • Browsing data.

5.2. Data provided through out-of-stock product forms:

  • Identification data: first and last name.
  • Contact information: e-mail address.
  • Transaction data of goods and services in FLAWLESS CODE: products and services in which the User shows interest.
  • Browsing data.

5.3. Data provided through contact forms:

  • Identification data: first and last name.
  • Contact information: e-mail address, telephone number and postal address.
  • Other data: data provided by the Users themselves in the open fields of the forms arranged on the Website.
  • Browsing data.

5.4. Data provided through collaboration forms:

  • Identification data: first and last name.
  • Contact information: e-mail address, telephone number and postal address.
  • Browsing data.

5.5. Data provided for sending the Newsletter:

  • Identification data: first and last name.
  • Contact information: e-mail address.
  • Browsing data.

5.6. Data provided to receive discounts or to participate in promotions:

  • Identification data: first and last name.
  • Contact information: e-mail address, telephone number and postal address.
  • Transaction data of goods and services in FLAWLESS CODE: products and services acquired or in which the User shows interest.
  • Browsing data.

In case the User provides data from third parties, he/she declares to have the consent of that third party and agrees to transfer to him/her the information contained in the Privacy Policy, exempting FLAWLESS CODE from any responsibility in this regard. However, FLAWLESS CODE may carry out periodic verifications to verify this fact, adopting the corresponding due diligence measures in accordance with data protection regulations.

6. What is the legitimacy of Users’ data being processed by FLAWLESS CODE?

The legitimacy of the processing of personal data will be as follows:

6.1. Data provided to finalize a purchase:

  • Execution of the contract, to manage, process, send, follow up on purchases made and contact the User to finalize the order if he/she has saved his/her shopping cart or has saved products in his/her shopping cart without finalizing the payment process.
  • Legitimate interest, to carry out quality and satisfaction surveys and, to send personalized commercial correspondences, by electronic and/or conventional means, about FLAWLESS CODEproducts and services.
  • Consent, to send commercial correspondences by electronic and conventional means, about products and services of third parties, either from companies of the SALDUM VENTURES, S.L. Group, group of companies to which FLAWLESS CODE belongs or from other collaborating companies.
  • Consent, to create a commercial profile, resorting to third party sources to offer the User products and services according to their interests.

6.2. Data provided through out-of-stock product forms:

  • Consent, to inform Users of the availability of products in which they were interested, and which were out of stock.
  • Consent, to create a commercial profile, resorting to third party sources to offer the User products and services according to their interests.

6.3. Data provided through contact forms:

  • Consent, to manage, process and respond to requests, applications, incidents or queries from the User.
  • Consent, to create a commercial profile, resorting to third party sources to offer the User products and services according to their interests.

6.4. Data provided through collaboration forms:

  • Execution of the contract, to manage the relationship with collaborators or influencers.
  • Consent, to create a commercial profile, resorting to third party sources to offer the User products and services according to their interests.

6.5. Data provided for sending the Newsletter:

  • Consent, to manage the subscription and/or cancellation of the Newsletter, carried out through the channel provided on the Website.
  • Consent, to elaborate a commercial profile, using third party sources to offer the User products and services according to his/her interests.

6.6. Data provided to receive discounts or to participate in promotions:

  • Consent, to manage the promotion and to make the discount or promotion effective.
  • Consent, to create a commercial profile, resorting to third party sources to offer the User products and services according to their interests.

All consents obtained for the above-mentioned purposes are independent and the User may revoke only one of them without affecting the others.

To revoke such consent, the User may contact FLAWLESS CODE through the contact form at https://flawless-code.com

7. How will the User’s data be shared?

User data may be disclosed to:

  • Public Administration in the cases provided for by law.
  • Companies related to the marketing sector or belonging to Adigital, telecommunications, financial, leisure, mass consumption, automotive, energy and water, NGOs, jewelry and precious stones, with the aim of sending the User commercial correspondences, by electronic and conventional means, related to the aforementioned sectors, if the User authorizes it by checking the corresponding box.

8. International data transfers.

The User is informed that FLAWLESS CODE has contracted the services of  Google, Microsoft, Dropbox, Mailchimp, Atlassian, Amazon Web Services and Slack, whose servers are hosted in the USA, which implies an international transfer of data. However, international data transfers are regularized since the mentioned entities are adhered to the Privacy Shield Protocol.

9. Data storage. 

The User’s data will be kept for the following periods of time:

9.1 Data provided to finalize a purchase:

  • The data provided to manage, process, send and follow up on purchases made will be kept during the contractual relationship and, once it is over, during the period of prescription of the legal actions that may arise from it.
  • Data used to contact the User to finalize the order if he/she has saved his/her shopping cart or has saved products in his/her shopping cart without finalizing the payment process will be kept for 180 days.
  • Data related to satisfaction and quality surveys will be kept for five (5) years.

9.2 Data provided through out-of-stock product forms, swill be processed until correspondence is sent to the User, indicating that the product is in stock and, if it does not come to be in stock, for six (6) months.

9.3 Data provided through contact forms, will be kept for the amount of time necessary to process and respond to requests and once completed, during the period of limitation of legal actions arising from that request.

9.4 Data provided through collaboration forms, will be kept during the contractual relationship and, once it is over, during the prescription period of the legal actions derived from it.

9.5 Data provided for sending the Newsletter, will be kept as long as the User does not revoke the consent given for this purpose.

9.6 Data provided to receive discounts or to participate in promotions, will be kept until the end of the promotion and, once it is over, during the period of limitation of legal actions that may arise from it.

9.7 Data used to send commercial correspondences, will be processed until the User opposes or revokes his/her consent.

9.8 Data used to carry out the creation of profiles, using third party sources, will in no case refer to a period of more than three (3) years.

10. Commercial and promotional correspondences.

One of the purposes for which FLAWLESS CODE processes personal data provided by the Users is to send them commercial correspondences with information regarding products, services, promotions, offers, events or news relevant to the Users.

In the case that the User wishes to stop receiving commercial or promotional correspondences from FLAWLESS CODE he/she can request to be removed from the service by sending his request through the following contact details.

 11. User responsibility.

The User:

  • Guarantees that he/she is over sixteen (16) years old and that the data provided by FLAWLESS CODE is true, exact, complete and up to date. To this effect, the User is responsible for the veracity of all data he/she communicates and will keep the information provided properly updated, in such a way that it corresponds to his/her real situation.
  • Guarantees that the third parties he/she provide his/her data with have been informed of the aspects contained in this document. Likewise, he/she guarantees that he/she has obtained authorization to provide data to FLAWLESS CODE for the above-mentioned purposes.
  • Shall be liable for any false or inaccurate information provided through the Website and for any direct or indirect damages caused to FLAWLESS CODE or to third parties.

12. Exercise of rights.

The User may send a letter to FLAWLESS CODE, at the address indicated in the header of this Policy, or by means of the following contact details enclosing a photocopy of his/her ID, at any time and free of charge, to:

  • Revoke the consents granted.
  • Obtain confirmation as to whether or not personal data concerning the User is being processed by FLAWLESS CODE.
  • Access their personal data.
  • Rectify any inaccurate or incomplete data..
  • Request the deletion of their data when, among other reasons, the data is no longer necessary for the purposes it was collected.
  • Obtain from FLAWLESS CODE the limitation of data processing when any of the conditions foreseen in the data protection regulations are fulfilled.
  • Request the portability of the data provided by the User in those cases foreseen in the regulations.

13. Security measures.

FLAWLESS CODE twill process the User’s data at all times in an absolutely confidential manner and will keep the mandatory duty of secrecy with respect to the same, in accordance with the provisions of the applicable regulations, adopting to that effect the necessary technical and organizational measures in order to guarantee the security of the User’s data and to avoid any alteration, loss, unauthorized handling or access, taking into account the state of technology, the nature of the data stored and the risks to which it is exposed.

14. Changes.

FLAWLESS CODE reserves the right to revise its Privacy Policy at any time, in which case the Users will be informed. For this reason, we kindly ask you to regularly check this privacy statement for the latest version of FLAWLESS CODE Privacy Policy.

15. Acceptance and Consent.

The User declares that he/she has been informed about the conditions on personal data protection, accepting and consenting to the automated processing by FLAWLESS CODE, in the form and for the purposes indicated in this Privacy Policy.